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This office is charged with the responsibility of implementation of performance contract targets by the various target owners. The tasks performed by the office includes, but not limited to the following: monitoring achieved of targets, aligning performance targets to the reviewed strategic plan, preparing the quarterly and annual reports and submitting them to the mother ministry, training the teaching and non –teaching staff on implementation of performance contract, gathering and consolidating evidence and leading in negotiations and evaluations.

The key pillars of the performance contract were Financial Management, Customer satisfaction, Innovation, Environment Management, Automation, vision 2030 flagship projects, Corruption Eradication and Operations geared towards achieving the Institutes’ mandate. The Institute was ranked 5th among Technical Training Institutions in the country in achievement of targets set for the year 2009/2010 and the year 20100/2012, the institute was ranked 3rd in the most sustained Institute in the country. In the same period, the institute received an ISO 9001:2008 certification from Kenya Bureau of Standards. Now, four years after, customers are more satisfied, employees are more productive and collaborative and the Institute is on track in improving service delivery and curriculum implementation.


Surveys are done every year on customer satisfaction, employee satisfaction. Recommendations from these surveys are implemented to improve satisfaction index. According to the surveys, there has been improvement in satisfaction index. The institute service charter is adhered to at different service points and furthermore, the charter is cascaded to various departments in the institute. Implementation of ISO standards and achievement of performance contracting targets have resulted to continuous improvement in infrastructure and service delivery which is in line with the Institutes vision “to be a Centre of excellence in TIVET”



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